Shipping policy

Every Casual Maniacs order goes through processing before shipment.

ORDER PROCESSING

Orders are processed after payment has been successfully confirmed.

Some products may be produced specifically after an order is placed. Processing and production times therefore vary between products.

Where a product has a specific production period, pre-order period or extended lead time, this will be stated on the relevant product page.

Production time and shipping time are separate.

SHIPPING RATES

Shipping rates are displayed during checkout based on your destination, products and available shipping method.

You will see the applicable shipping charge before completing your purchase.

Any free-shipping threshold or promotion displayed on our website is subject to the conditions shown with that promotion.

DELIVERY TIMES

Delivery times shown on our website or at checkout are estimates unless explicitly stated otherwise.

Actual delivery times can be affected by production times, destination, customs processing, carrier delays, public holidays and other circumstances.

Nothing in this policy limits your statutory rights concerning late delivery.

MADE-TO-ORDER & PRE-ORDER PRODUCTS

Certain Casual Maniacs products may be produced or released after orders have been placed.

These products will be identified on the product page together with the relevant estimated production or shipping window where available.

If one order contains products with different processing times, the products may be shipped separately.

TRACKING

Tracking information will normally be provided once your order has been dispatched, where tracking is available for the selected shipping method.

Tracking may take some time to become active after you receive your shipment confirmation.

INTERNATIONAL SHIPPING

Casual Maniacs ships internationally to selected destinations.

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless included during checkout or required otherwise by law, these charges are not included in the purchase price and are the customer's responsibility.

Customs clearance may cause additional delays.

INCORRECT ADDRESS

Customers are responsible for entering complete and accurate delivery information.

If you notice an error, contact us immediately.

We will attempt to correct the address if fulfillment has not yet progressed too far, but we cannot guarantee that changes will still be possible.

This provision does not affect responsibilities that cannot legally be excluded.

LOST PACKAGES

If your package appears to be lost, contact us.

We will investigate the shipment with the carrier.

Where we arranged the shipment, Casual Maniacs remains responsible for the goods until you or a person designated by you receives them, except where applicable law provides otherwise.

DAMAGED SHIPMENTS

If a package or product arrives damaged, contact us as soon as possible.

Photographs of the packaging and item may help us investigate the issue.

Do not discard the packaging until the issue has been resolved if reasonably possible.

DELIVERY DELAYS

Occasional delays can occur.

If delivery exceeds an agreed delivery period or any statutory delivery period applicable to your order, you retain all rights available to you under applicable consumer law.