HOW LONG DOES SHIPPING TAKE?
Processing and delivery times depend on the product and destination.
Some Casual Maniacs products are produced specifically after an order is placed. These items may require additional production time before shipment.
Estimated delivery information will be shown on the product page or during checkout where available.
Once your order has shipped, you will receive tracking information by email.
DO YOU SHIP WORLDWIDE?
We ship to selected countries worldwide.
Available shipping destinations and rates are shown during checkout. International orders may be subject to customs duties, import taxes or local fees depending on your country.
These charges are determined by local authorities and are the responsibility of the customer unless stated otherwise at checkout.
CAN I CHANGE OR CANCEL MY ORDER?
We start processing orders as quickly as possible.
If you need to change or cancel your order, contact us immediately. We cannot guarantee that changes can be made once production or fulfillment has started.
Nothing in this section limits any statutory cancellation or withdrawal rights that apply to you under applicable consumer law.
CAN I RETURN MY ORDER?
Customers who have a statutory right of withdrawal, including most consumers in the European Union, may withdraw from an eligible online purchase within 14 days after receiving the goods.
Items must be handled only as necessary to inspect their nature, characteristics and fit.
Please see our Refund & Return Policy for full details.
CAN I RETURN A SALE ITEM?
Where statutory consumer law gives you a right of withdrawal, sale or discounted items are covered by the same statutory right unless a legal exception applies.
WHAT IF I ORDERED THE WRONG SIZE?
Please check the size guide carefully before ordering.
Ordering the wrong size does not create additional rights beyond our Refund & Return Policy or your statutory consumer rights.
Return shipping costs for change-of-mind returns are generally the customer's responsibility where permitted by law.
WHAT IF MY ORDER ARRIVES DAMAGED OR INCORRECT?
Contact us as soon as possible with your order number and clear photographs of the item and packaging.
If we sent the wrong item or your product arrived damaged or defective, we will work with you to provide an appropriate solution.
Your statutory rights remain unaffected.
MY TRACKING SAYS DELIVERED, BUT I DON'T HAVE MY PACKAGE. WHAT SHOULD I DO?
First check around the delivery location and with household members or neighbours.
Then contact us so we can investigate the shipment with the carrier.
Where Casual Maniacs arranged the shipment, responsibility for the goods remains with us until they have been delivered to you or another person designated by you, subject to applicable law.
WILL SOLD-OUT ITEMS BE RESTOCKED?
Not necessarily.
Casual Maniacs collections may include limited releases, seasonal products and products that are not reproduced after selling out.
A restock is never guaranteed unless we specifically announce one.
ARE PRODUCT COLORS EXACTLY THE SAME AS ON SCREEN?
We do our best to display colors and finishes accurately.
Washed, distressed, faded and vintage-style garments may naturally vary between individual pieces. Screen settings can also affect how colors appear.
These variations are part of the intended character of certain garments and are not necessarily defects.